Refund policy

Ordering is not open yet. These are the terms that will apply when it opens. Our contact email address will be added to this page before any order can be placed. No orders, payments or personal information are being taken today.

Our promise

If you are not happy with your speech for any reason, tell us within 14 days of the day we deliver it and we will refund the full £49. No questions, no forms to argue over.

How to ask

Write to us at the address under "Seller" below. Give your order number or the email address you ordered with.

Before any order can be placed we will publish an email address on this page. Email, or the cancel link on your order page, will then be the quickest way to cancel or ask for a refund.

If you cancel by post: post is opened by the company's office and not by us each day, so we count a posted cancellation from the day you posted it and we take your word for the date. You will not lose your refund because a letter was slow to reach us.

Your right to cancel: model instructions for cancellation

This is the wording set out in Schedule 3, Part A of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with our details filled in.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (Toastwright, a trading name of Kevin Mayhew Limited, Fengate Farm, High Town Green, Rattlesden, Bury St. Edmunds, Suffolk, IP30 0SZ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Model cancellation form

This is the form set out in Schedule 3, Part B of the same Regulations. You do not have to use it: any clear statement that you want to cancel is enough.

To Toastwright, a trading name of Kevin Mayhew Limited, Fengate Farm, High Town Green, Rattlesden, Bury St. Edmunds, Suffolk, IP30 0SZ:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

We do not charge for work already done if you cancel: you get the full £49 back.

What happens next

We confirm your request and refund the card you paid with within 14 days of your request. Your bank may take a few more days to show it. There is no fee.

Late delivery

If we do not deliver within 48 hours of payment, you can have a full refund on request.

Before delivery

You can cancel at any time before delivery for a full refund.

After a refund

Please do not use the speech.

Your legal rights

By law you can cancel within 14 days from the day your contract with us is made (the day we confirm your order), without giving a reason. Our promise runs longer than that: up to 14 days after we deliver your speech. This promise is in addition to your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing here reduces them.

Seller

Toastwright is a trading name of Kevin Mayhew Limited, registered in England and Wales with company number 01283009. Registered office: Fengate Farm, High Town Green, Rattlesden, Bury St. Edmunds, Suffolk, IP30 0SZ. VAT number: GB 732 0538 60. The £49 price includes VAT.